We do our best to treat everyone fairly and therefore it is extremely rare for us to make exceptions on the following policies:
Membership cancellations must be done in person or over the phone M-F only. Cancellations are processed immediately and can be set up in advance. We do not refund for unused months or "just missed" transactions.
Membership suspensions must be done in person or over the phone M-F only. Suspensions are allowed in 1 month increments, up to 2 months at a time. Your first suspension is free. Additional / longer suspensions in the same year are allowed for a $30 fee.
Private Training: Less than 12 hours notice is a late cancel; one late cancel per 10 sessions is allowed. Additional late cancels will be charged.
Reformer: Cancels less than 12 hours prior to session time will be charged a $10 late cancel fee. Frequent cancelers will not be allowed to pre-book.
Ride & Essential: Your spot will be held up until 5 minutes PRIOR to class time. If you are not on your bike / mat, your spot may be given away.
Refunds for sessions not used on punch cards is allowed. You will be retroactively charged at our single class rate and returned the remaining portion.
Cell phones are not allowed in the studios unless pre-approved by instructor.
For your safety, as well as to prevent annoyance to other students, if you must arrive a few minutes late or leave a few minutes early, please do so as quietly as possible. Some of our classes do overlap. Leaving early or arriving late to attend another class is prohibited.